30 Day Satisfaction Guarantee
The String Store wants you to have the best experience and be happy with your order. We offer a 30 Day Satisfaction Guarantee.
All Returns must be approved with an RMA number provided by TheStringStore.com staff.
- 30 Day Returns on new product in original unopened packaging.
- No returns allowed on special order items.
- 15% restocking fee may apply.
- Customer is responsible for return shipping.
- Refund payments will be issued in the same format used to purchase.
- Cost of the original shipping will be deducted from any refund or credit.
- Any refused order will incur a 15% restocking fee and the original shipping cost will be deducted from any refund or credit.