Return Policy

 30 Day Satisfaction Guarantee


 

The String Store wants you to have the best experience and be happy with your order. We offer a 30 Day Satisfaction Guarantee.

 All Returns must be approved with an RMA number provided by TheStringStore.com staff. 

    (888) 727-9328

    Returns@TheStringStore.com 

  • 30 Day Returns on new product in original unopened packaging.
  • No returns allowed on special order items.
  • 15% restocking fee may apply.
  • Customer is responsible for return shipping.
  • Refund payments will be issued in the same format used to purchase.
  • Cost of the original shipping will be deducted from any refund or credit.
  • Any refused order will incur a 15% restocking fee and the original shipping cost will be deducted from any refund or credit.